What's the difference between preorders and regular orders?
Basically the difference between a preorder and a regular order is that preorders will not ship right away while regular orders ship within one business day.
What if I want to cancel or change my preorder?
You can cancel or edit your preorder any time before fulfillment. Just click on the big blue button in the order confirmation email you received and it will take you to a page where you can manage your own order.
When it comes time to lock the orders, we will announce it by email.
When will I be charged?
We charge for preorders immediately. You can update or cancel your preorder before it ships and receive a refund. To do so, just follow the instructions listed above.
Is there a shipping fee?
All preorders in the US will be charged a flat $5 shipping fee. Currently, we do not offer free shipping on any preorders.
Why don't preorders ship right away?
Technically, these products don't exist yet. These are new items that haven't been released but are currently in production.
When will the preorder items be ready?
Each item displays its estimated ship date. It's important to note that these are NOT guaranteed ship dates - they really are estimates. We do our best to meet the estimated dates but sometimes factors beyond our control (ie; pandemics and trade wars) come into play and impact our timelines.
What if the items aren't ready by the estimated ship date?
If we run into delays, we will notify all preorder customers by email as soon as we know about them and provide new estimates.
What's your on-time track record like?
We've run seven successful Kickstarter campaigns and delivered almost 100,000 preorders over the last five years. We're pretty good at it. About 80% of the time we hit or beat our projected ship date.
I want to add some non-preorder items to my cart. Can I do that?
No. We keep preorders and regular orders completely separate from each other to avoid any confusion. If you want to order regular items, you'll need to create a separate order on the main site.
I backed the Nancy Pelosi and Dr. Fauci Action Figures on Kickstarter. Can I combine a preorder purchase with my Kickstarter order?
No. For the same reason above, we are keeping preorders and Kickstarter orders completely separate. All backers are welcome to preorder Dr. Fauci or Pelosi here, but preorders cannot be combined with Kickstarter orders.
Can I use my FCTRY discount code or gift card on the preorder store?
No. Your FCTRY discount code or gift card can only be applied on our main site. Currently, we do not offer any discounts or gift cards on preorders.