FAQ

 

What's the difference between preorders and regular orders?

Basically the difference between a preorder and a regular order is that preorders will not ship right away while regular orders ship within one business day.

Why don't preorders ship right away?

Technically, these products don't exist yet. The preorder items either are currently in production but are not yet finished.

What's the advantage of preordering?

 Preordering guarantees that you'll get the item before it runs out of stock. We often produce our items in limited runs and, while we do our best to project demand, it's an imperfect science and we sometimes run out quickly. 

When will I be charged?

You'll be charged when you complete your order. You can update or cancel your preorder before it ships and receive a refund. To do so, just follow the instructions listed below.

What if I want to cancel or change my preorder?

You can cancel or edit your preorder any time before fulfillment. Just click on the big blue button in the order confirmation email you received and it will take you to a page where you can manage your own order.
When it comes time to lock the orders, we will announce it by email and on the project updates page.

 
When will the preorder items be ready?

We're estimating that all preorders will ship Summer of '22.

We do our best to meet the estimated dates but sometimes factors beyond our control (ie; pandemics and trade wars) come into play and impact our timelines.

What if the items aren't ready by the estimated ship date?

If we run into delays, we will notify all preorder customers by email as soon as we know about them and provide new estimates. 

What's your on-time track record like?

We've run seven successful Kickstarter campaigns and delivered almost 100,000 preorders over the last five years. We're pretty good at it. About 80% of the time we hit or beat our projected ship date.

Is there a shipping fee?

All preorders in the US will be charged a flat $5 shipping fee. Orders of two or more figures get free shipping in the continental US.

 
I want to add some non-preorder items to my cart. Can I do that?

You can order any item that's on this site but you can't mix and match items from the Preorder Site with items from our Main Site. All preorders will ship complete, in one package, once all the items are ready. 

 Can I use my FCTRY discount code or gift card on the preorder store?

Afraid not. Your FCTRY discount code or gift card can only be applied on our main site. Currently, we do not offer any discounts or gift cards on preorders. 

 

 

Still have questions?

Drop us a line

 

Ready to Place a Preorder?

Right this way!